101 Night Sleep Trial
100-Night Better Sleep Guarantee
We’re committed to ensuring you love your mattress. Our 100-Night Better Sleep Guarantee allows you to try your mattress with confidence, subject to the following terms:
- Comfort Exchange
- Applies to mattresses purchased for $1,000 or more.
- You must sleep on the mattress for a minimum of 30 nights before requesting an exchange.
- Exchange for another mattress of equal or greater value.
- Limited to one exchange per customer.
- Available within 100 nights from the date of delivery.
- Refunds
- No cash or credit card refunds will be issued.
- Exchanges are processed as in-store credit applied toward the purchase of the new mattress.
- Condition of Mattress
- The original mattress must be in good, clean condition, free of stains, odors, or damage beyond normal wear.
- Mattresses that do not meet these standards will not be eligible for exchange.
- Accessories
- Accessories, such as pillows, mattress protectors, or bedding, are not included in the exchange program.
- Only the mattress itself qualifies for the 100-Night Better Sleep Guarantee.
- Special Orders
- Special order mattresses, including Twin XL, California King, or Split King sizes, are NOT eligible for the exchange program unless backed by manufacturer sleep trial.
- Exchange Process
- Contact our customer service team within the 100-night period, after the 30-night minimum trial, to initiate an exchange.
- Provide photos of the mattress to verify its condition (e.g., images showing the mattress surface, edges, and any labels).
- All other requirements (price, condition, one-exchange limit) must be met.
- Our team will guide you through selecting a new mattress and arranging the exchange.
- Environmental Considerations
- Returned mattresses may have an environmental impact due to disposal or reprocessing.
- We clean and disinfect returned mattresses and sell them as-is at a discount, ensuring they are safe for reuse.
- Restocking Fee
- A $99 restocking fee will be applied to all exchanges to cover processing, handling, and cleaning costs.
Sleep confidently knowing we’re dedicated to your comfort and sustainability!